We accept PayPal payment from PayPal registered member only, customer can use credit card, debit card, eCheck and account balance for sending payment through PayPal. We will ship product after payment has been cleared.
We deliver products by nation-operated Chunghwa Postal Company. Most products shipped on the order day (excludes holidays).
How to Track Order
We will update tracking information of each order, add tracking number through our system mail notification and PayPal transaction page.
Please use "Track My Order" of top right on our website, just need to enter order number and email address, or login to check order list then follow system information.
Also, you can track on your local nation-operated postal website too. For example, US customers, please track package on USPS website, French customers, please track on Chronopost website...etc.
How to Pick Up Package
If you are not available once postal company send package to your address, you still can pick up package from the nearest post station.
For Un-Claimed Pacakge
As standard progress, if customer does not claim/pick up package, postal office will return package to us after 2 months of arrival.
For un-claimed package, we will check the reason why packaged to be returned, if it caused by mistake from postal company or us, we will contact with you and arrange re-ship immediately.
If returned package caused by customer like provide wrong address or receiver, and re-ship is necessary, we will send you PayPal invoice for second shipping. If you like to cancel order, we will refund payment of product (excludes shipping charge).
Customs Tax/Duties/Import Fees
Please check rules about local customs tax, duties, import fees...before purchase, Taiwan Baseball can not gurantee our packages will be tax-free, and we will not take responsibilities for delay/tax caused by customer`s local customs.
In our standard progress, we will check every product before shipping to make sure products in great quality.
If customer like to return non-defective products due to any reason, please contact us within 30 days after package arrived (verified by tracking information), keep product in new, saleable condition with all accessories included, and return by traceable shipping.
We will refund payment to customer`s PayPal account after receive returned-package. For non-defective products cases, we will not refund shipping charge (returning).
In rare case customer receives defective product, please contact and provide pictures to us within 30 days after package arrived (verified by tracking information). We will check with brand supplier.
If defective caused by manufacturer, we will refund full payment includes shipping charge to customer, or ship replacement to customer if needed.