Payment & Shipping

Payment Method

We accept PayPal payments. Customers can use credit cards, debit cards, eChecks, or PayPal balance to complete payment via PayPal. We will proceed with shipping once the payment is confirmed.

If you don’t have a PayPal account yet, you can sign up during checkout.
 

Shipping Information

All items are shipped via Chunghwa Post (Taiwan's national postal service). Orders are usually processed and shipped within 1–2 business days excluding weekends and holidays.

Delivery time varies by destination, typically around 7–14 business days. Actual arrival date depends on your local postal service.

For U.S. orders, Taiwan Baseball will arrange the most appropriate international courier service to ensure safe and timely delivery.

How to Track Your Order

Once shipped, we will update your tracking number via system email and PayPal transaction details.
 

You can find your tracking number through the system notification email, by clicking the “Track My Order” button at the top right of our website and entering your order number and email address, or by logging into your account to view your order list.

Once you have the tracking number, please check the delivery status directly on your local postal or courier website.
 

Alternatively, you may use your local postal website to track the package. Please make sure to use the tracking number provided by the actual shipping carrier handling your order.
 

How to Receive Your Package

If no one is available at the delivery address, the package may be forwarded to a nearby post office for pickup.

Please follow your local postal service’s ID requirements (e.g., passport, national ID) when collecting the parcel.

Unclaimed Packages

If a package is not collected within the designated holding period set by your local post office, it will be returned to us automatically.
 

We will first investigate the reason for the return. If it was due to a mistake on our part or by the postal service, we will contact you and arrange a reshipment.
 

If the return was caused by incorrect address or recipient information provided by the customer, and you would like the item reshipped, we will issue a PayPal invoice for the second shipping fee.

If you prefer to cancel the order, we will refund the product cost (excluding original shipping charges).

Please double-check that your shipping address is accurate to avoid unnecessary delays or costs.

Customs / Import Duties

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges, if applied, are collected by your local customs office and are the responsibility of the recipient.
 

In most cases, packages are delivered smoothly without additional charges, but we cannot guarantee that all shipments will be duty-free.

Taiwan Baseball always declares the value of goods accurately and insures each parcel to protect your purchase.
 

Please note that any duties or taxes are separate from the product price and shipping fee paid at checkout.

For the most up-to-date information, we recommend checking with your local customs office before placing an order.

Return & Replacement Policy

All items are thoroughly inspected before shipping to ensure they are in excellent condition.

Return of Non-Defective Products

If you wish to return a product for personal reasons, please contact us within 30 days of delivery (based on tracking records).

Returned items must be in brand-new, unused, and resellable condition with all original packaging and accessories included. Items must be returned using a traceable shipping method.

Once we receive and inspect the returned item, we will refund the product cost to your PayPal account. Shipping fees (including return postage) are non-refundable in this case.

*Custom glove is not eligible for return.

Defective Products

If you receive a defective item, please contact us within 30 days of delivery and provide photos for assessment (based on tracking records). We will review the issue with the brand supplier.
 

If the defect is confirmed to be a manufacturer’s issue, we will offer a full refund including shipping, or arrange a replacement item at no additional cost.
 

Contact us if you have any questions - we are happy to help!